Refunds & Returns

For in-store returns, we can offer either a direct swap with another book of the same price, or a gift card for the value of the item. Gift cards last for one year.

Returns require a receipt or proof of purchase and must be in a re-saleable condition. If you cannot provide proof of purchase, we cannot guarantee we will accept the return. Returns that do not have a receipt are assessed case-by-case.

We do not offer refunds on books bought in store unless the book is faulty (e.g. it has misprinted pages, faulty binding, or another manufacturing defect). If this is the case, please bring it back to the store in the same condition within 30 days of receiving it with a proof of purchase or receipt.

Non-returnable items:

If you choose to return a book which does not have any faults or damages, you are responsible for any additional postage costs related to the return of the item. We recommend using a tracked service to ensure it arrives with us safely. If a book has arrived with you and is faulty or damaged please email us at scripthavenltd@gmail.com with pictures of the damage or fault.